A: Member Portal is part of our ongoing initiative to make sure that our members have easy accessibility to plan related information. Member Portal is the central destination for all information related to your health, benefits, providers, claims and medication. OTC is a part of the Member Portal and you must register on the Member Portal. Registration is easy.
A: • On the registration page, now you need to provide only (a) your member ID , (b) zip code, and ( c ) DOB . (No need for Medicare ID. )
• Provide a valid email ID. ( please note that spouses cannot use same email IDs due to security restrictions )
• A verification code will be sent to your email ID . Enter the code correctly.
• If you want mobile registration , enter your mobile number / verify it. Otherwise , skip to ' creating a permanent password' section.
• Make sure you get to the 'success' screen.
A: Temporary passwords are no longer used. Please contact Member Services— they can send you a secure link to set up your permanent password.
A: If you did not receive your login information via email after registering, please contact Member Services for assistance in accessing your account.
A: On the registration page, now you need to provide only (a) your member ID , (b) zip code, and ( c ) DOB . (No need for Medicare ID. )
• Provide a valid email ID. ( please note that spouses cannot use same email IDs due to security restrictions )
• A verification code will be sent to your email ID . Enter the code correctly.
• If you want mobile registration , enter your mobile number / verify it. Otherwise , skip to ' creating a permanent password' section.
• Make sure you get to the 'success' screen .
A: Use the "Forgot Password" link on the login page to reset your password. If you’re unable to use the link, contact Member Services for help accessing your account
A: Please contact Member Services to assist you with unlocking your account.
A: Your account will be inactivated if you haven’t logged in for 180 days since your last login. Please contact
member services to activate your account.
A: You can change your Email ID, View/Change Security Questions & Answers and Change Password by clicking on the
"Personal Information" link in the top task bar of Member Portal Home Page.
A: Member Portal is a one stop shop to access your plan related information. From the ‘Navigate to…’ menu
options, you can:
• Place order for Over The Counter / Diabetic Supplies
• Track Your OTC Order
• Print / Order ID Card
• Order member Material (such as Evidence of Coverage, Provider/Pharmacy Directory etc.)
• View your claims and Explanation of Benefits
• View your Quarterly Claims And Explanation of Benefits
• Track Your Out of Pocket Expenses
• Change Your Primary Care Provider(PCP)
• Change Your Address/Phone Number
• Change Your Language Preference
• Complete Your Health Assessment Form and view your Health Appraisal Profile History
• Find Doctor, Pharmacy or Facility
• Find a Prescription Drug
• View Preventive Health Screening information
• E-Inquiries
• Personal Health Tracker
• Disease Management
• View Important Documents (such as Summary of Benefits, Evidence of Coverage, OTC/Dental Vision Flyers etc.)
• View Member Benefit Information (such as copay, out of pocket cost, etc.) and View Benefit Summary
• Health Education (Various Health Education Topics including Calculating the Body Mass Index)
• Find a form
You can also view newsletter, plan star rating and other information material.
For step by step instructions on how to use the Member Portal, please refer to the
Help Manual
A: No, only one email per account
A: There is no need for a temporary password to be created by the Plan and sent to you . Therefore, this is not relevant for you to create a permanent password.
A link will be sent to you in the revised system to directly create a permanent password.
A: Account lockouts occur every 180 days. You will get a notification 30 days and 7 days before your account is locked. Once you receive the email you can log in and change your password.
A: Ensure that your pop up blocker is set to "Always allow pop ups on this site." Check the top left hand side of your screen for a small icon that looks like a blocker.
A: There is a link for the Corporate Website Provider Search Tool page in the member portal on the home page.
A: Members can call our MTM department at 813-506-6064.
A: Passwords need to be updated every 180 days.
A: Yes, navigate to the Change Your Address/ Phone Number tab on your home screen and click Temporary Address Change.
A: Two-Factor Authentication (2FA) is an extra security step for your online account. It uses a combination of your password and a verification code sent to your mobile device to ensure it's really you logging in. This keeps your information safe and secure!
A: When you log in, just enter your password as usual. Then, check your phone or email for a code and enter it when prompted. That's it! This simple process adds an important layer of protection to your account
A: Two-Factor Authentication (2FA) Process for Members: Step-by-Step Process:
1. Login: b. Explanation to Member: After you enter your username and password, we will send a verification code to the email address or mobile device you have on file with us. This is an added layer of security to protect your information.
2. Receive Verification Code:a. Action by System: The system automatically sends an email with the verification code to the member’s registered email address.
b. Explanation to Member: Please check your email inbox for a message from us. The email will contain a special code that you will need to continue logging into your account.
3. Enter Verification Code: a. Action by Member: The member retrieves the verification code from the email and enters it into the provided field on the Member Portal.
b. Explanation to Member: Once you receive the email, open it and find the code. Come back to the login page and type the code into the box on the screen. Then, press the button to continue.
c. Rember this device feature: This feature allows for the member to select "Remember device" to limit the number of times that you must reauthenticate on a device.
4. Access Granted: a. Action by System: If the correct code is entered, the system grants access to the member’s account. b. Explanation to Member: After you enter the code, you will be logged into your account, and you can access all the services and information as usual.
A: 1. Member Not Receiving the Verification Code: -Mitigations:
a. Spam/Junk Folder: Sometimes our emails might be sent to your spam or junk mail folder. Please check there if you do not see the email in your inbox.
b. Resend Code: Use the system's option to resend the verification code. If you still do not see the email, we can send you a new code. Only use the newest code. Please ignore all earlier codes received.
2. Delays in Receiving the Verification Code: - Mitigations:
a. Timeframe: The code should typically arrive within 1-3 minutes. Sometimes there might be a slight delay with your email provider. Please wait a few more minutes and check your inbox again. If you still haven’t received the code, we can send it to you again.